About Us


Achieve your personal and business performance goals with QualityBob® Consulting, LLC.

I am Robert Mitchell, a business consultant with 34 years international industrial manufacturing experience in all major problem-solving and continuous-improvement methodologies, quality management and quality engineering processes and tools, and a well-established reputation as a solid practitioner of statistical methods and tools.

My business process management experience and expertise includes application of the Baldrige Criteria, ISO-9000 family of QMS standards, strategic planning, hoshin kanri and business process execution, including use of the X-matrix deployment tool, A3s and bowler scorecard, the application of statistical thinking for managing variation, and change management.

 

Broad Experience
I have served previously as an ISO-9001:2000 Lead Auditor and am a 6-year Baldrige Evaluator - having served for the Performance Excellence Network (PEN) and the Southwest Alliance for Exellence (SWAE). Over the years, I have provided many hours of training, coaching, and consulting to thousands of professionals, including:

  • Six Sigma GBs, BBs, MBBs
  • Product Development Engineers

  • Quality Managers
  • Plant Managers

  • Process, Product & Quality Engineers
  • Business Unit Operating Committees

Professional Interests
My interests have evolved from that of a quality and statistics specialist and individual contributor to teacher, coach, consultant, and mentor in quality management, strategic planning and statistical thinking. I provide enterprise-wide continual improvement training and consulting that delivers high-impact business results and customer satisfaction. I am a passionate advocate and champion for:

  • Process Improvement
  • Servant Leadership
  • Employee Engagement
  • Personal Accountability
  • Courageous Decision Making
  • Customer Experience

Professional Society Memberships
I am a fellow within ASQ. I have been an active member volunteer for more than 30 years in ASQ, having served two terms as Chair of the ASQ Statistics Division, and Chair of the local MN Section of ASQ. I am currently an Influential Voices of Quality blogger for the ASQ CEO. I am also a member and Baldrige Evaluator for the Southwest Alliance for Excellence.

Contact QualityBob® to improve your organization's performance excellence and customer experience.